Privacy Policy for CORA – Crowne Plaza Bandung Virtual Assistant

Effective Date: February, 1st 2025

1. Introduction

Welcome to CORA, the virtual assistant and messenger application for Crowne Plaza Bandung. CORA is designed to provide seamless communication, including FAQ assistance and live chat support with human representatives. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data.

By using CORA, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our services.

2. Information We Collect

We collect various types of information to enhance your experience with CORA, including:

2.1 Personal Data

• Language preference – to communicate with you in your preferred language.
• Country location – to provide region-specific support and services.
• Chat interactions – including messages exchanged with CORA for improving responses and service quality.
• User identifiers – such as device ID or IP address for security and analytics.

2.2 Automatically Collected Data

• Usage data – including timestamps, interaction history, and session durations.
• Device information – including browser type, operating system, and connection data.

3. How We Use Your Information

We use the information collected for the following purposes:

• To personalize and improve chatbot responses.
• To enable live chat support with human agents.
• To enhance user experience based on language and location preferences.
• To analyze and improve the performance of CORA.
• To ensure the security and proper functioning of our services.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service providers – to assist in hosting, analytics, and chatbot development.
• Crowne Plaza Bandung staff – for customer service and live chat assistance.
• Legal authorities – if required by law, to comply with legal obligations or protect rights.

5. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data.
• Restrict or object to data processing.
• Withdraw consent for data collection at any time.

To exercise your rights, please contact us at [Insert Contact Email].

7. Third-Party Services

CORA may integrate third-party services for chat functionalities and analytics. These services have their own privacy policies, and we encourage you to review them.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective upon posting, and we encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Crowne Plaza Bandung
Email: [email protected]
Address: Jl. Lembong no 19, Bandung, Braga, Sumur Bandung, Kota Bandung.